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Others – System environment

What operating environment is recommended for using your system?

Recommended environment on myPay:
IE 11 or above
Chrome 54 or above
Firefox 50 or above
Safari 5 or above
iOS 8 or above

Are your communications via internet encrypted?

With PayForex, user registration page, as well as inquiry page and all myPay pages use SSL encrypted communication to protect our customers’ personal information. Please be assured that your information is secure.

Others – Others

What kind of measures are you carrying out to prevent financial crimes?

At PayForex, we carry out thorough confirmation of customer identity and remittance details for the prevention of financial crimes. In some cases, we may request documents such as estimates and invoices in connection with your remittance. We appreciate your cooperation. Please also check the “Preventing Financial Crime” for more information.

I would like to cancel my account, please inform me of the cancellation procedure.

Please inquire with your registered email address for the “International fund remittance account cancellation form”. The form will be sent via e-mail. Please fill out the necessary sections. Then send it via registered e-mail, FAX, or regular mail.

Email address:
FAX Number: 03-6809-2786
11F Sumitomo Fudosan Hibiya Building, 2-8-6 Nishi-shinbashi, Minato-ku, Japan 105-0003