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Deposits and withdrawals

Deposits and withdrawal – Withdrawal

Can I withdraw money in a currency other than JPY?

No, the withdrawal will be accepted only in Japanese Yen.

How do I withdraw my balance other than Japanese yen?

Please convert your balance to Japanese yen and then complete the procedure for making a withdrawal.

How many bank accounts can I register for withdrawals?

Multiple bank accounts may be registered.
All bank accounts for withdrawals must be held under the name of the user.

Can I withdraw my funds to the third party’s account?

No, it is required for the user to use an account under his/her name.

Can I receive the balance in cash?

Yes, you can. There are two ways to do this:
Please make a reservation from myPay [Me] - [withdrawal]. *There is a limit on withdrawal amount.

1. Seven Bank ATM cash withdrawal
・ The maximum withdrawal amount per one time is 100,000 JPY (excluding fees).
・ Withdrawal fee 780 JPY will be charged.
・ Please withdraw cash within the withdrawal reservation deadline. If your reservation has expired, it will be automatically refunded to your myPay.

2. Convenience store (Lawson) cash withdrawal
・ The maximum withdrawal amount per one time is 9,999 JPY (without fee).
・ Withdrawal fee 300 JPY will be charged.
・ Lawson's cash receipt time is only from 07: 00-22: 00. ※ Receipt can be printed until 21:30
・ Please withdraw cash within the withdrawal reservation deadline. If your reservation has expired, it will be automatically refunded to your myPay.

Are there any transaction fees when withdrawing?

In the case of withdrawal to your bank account, the withdrawal fees will be borne by PayForex .
In the case of convenience store cash withdrawal, a fee of 300 JPY will be charged per withdrawal.
In the case of withdrawal at Seven Bank ATM, a fee of 780 JPY will be charged per withdrawal.

How long does it take to withdraw funds?

In the case of withdrawal to your bank account, it takes 2 business days in principle.

* In the case of Seven Bank ATM cash withdrawal and convenience store cash withdrawal, you can receive money after making reservation with myPay.

Can I leave a balance with my account?

As a general rule, we do not hold customer deposit. However, if the balance is small and there is a scheduled plan for the next remittance, you can keep the balance as it is.

How can I check the balance in my account?

When you log in to myPay, your account balance will be displayed for each currency.