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myPay

myPay – Login / Password

I can’t log in to the service (myPay).


・Have you entered your information correctly?
 Please make sure that you’ve entered your user ID (registration email address/ Phone number/ Customer account number), password, and four-digit code correctly.

・Have you completed your login activation?
The first time you log in to our service, please click on the link in your registration confirmation email to activate your login. From then on, you’ll be able to log in directly from the login page.

・Are you using your login password to log in?
The “login password” and “transaction password” for your account are different, so please make sure you’re using the right one.

・Have you changed your email address or password?
If you’ve already receiving a notification email confirming these changes, please use the new password.

・Have you requested a new email address or password?
After changing this information, your confirmation email will be reissued. Please click the link in this email to activate your new login information.

・Does your screen say “mask code error”?
If an error message is displayed in red text, please confirm the message content. The four-digit mask code can only be used for one login attempt, so if your login fails, make sure to click “Another picture” before logging in again.

・Have you completed user registration?
In order to use the PayForex service, you are required to register as a user with your email address. Please refer the details in the “How to open an account” section.

I forgot my user ID.

PayForex's user ID is set by email address or mobile phone number. Or you can log in with your PayForex account number.
If you can't remember the user ID, or you can't log in even with your account number, please call the support desk (TEL: 0120-808-774 weekdays 9:30 - 17:30). After confirming your identity, we will guide you how to handle it.

Can I change my registration email address or Phone number (User ID)?

After logging in to myPay, click [Me]- [User ID Settings] and complete the procedure for changing it. It will be necessary to enter the Transaction password.

"Reset E-mail"
When you’ve finished, a confirmation message will be sent to both your old and new registration address. Please click on the link in the message sent to your new email address and log in with your new password to activate your account.

"Reset Phone Number"
After entering the new phone number and transaction password, enter the captcha code in the next screen and click 「Send Pin Code」 to send a new message to the new phone number. After entering the Pin code, click "Change".

I forgot my login password.

Click the link「Forgotten password」 in the login page and complete the procedure for issuing a new password.

"When the user ID is a mail address"
Please click on the URL stated in the password reconfirmation acceptance completion mail and perform Active login. You can use the new login password.

"When the user ID is mobile phone number"
When you click 「Get Pin Code」, the Pin code will be sent to your phone by SMS. Please enter your birth date and Pin code and register your new login password.

"When the user ID is mobile phone number"
When you click 「Get Pin Code」, the Pin code will be sent to your phone by SMS. Please enter your birth date and Pin code and register your new login password.

I forgot my transaction password.

After logging in to myPay, click on [Me]-[Resend Transaction Password] and if you answer the secret question set at the time of applying for an account, you’ll receive an email notification with a new transaction password.
*If you forgot the secret question or answer, click 'Forgotten answer to “Secret Question”' and upload a photo with verification document (Driver's license, Residence card, etc.) with a photo of the face next to the face. We will notify you of your new transaction password by e-mail or SMS as soon as we can confirm that it is your application.

I want to change my login password and transaction password.

After logging in to myPay, go to 「Me」, click on “Change Login Password” or “Change Transaction Password”, and complete the procedure for changing these passwords.