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User registration

User registration – Change of registered information

Personal information such as my address, person in charge, or name changed. Do I need to make any changes to my account?

Whenever the information registered with your account changes, you are required to update it.

■ In the case of individual account
【For change to address】
Please log in to myPay ⇒ select "Me" ⇒ "Change Address" and notify of registration change.
* It is necessary to upload files such as images of identity verification documents that can confirm the change history.

【For changes to name】
Please attach an e-mail with a Driver's license, Individual Number (My Number) card, or a copy of your family register, which can confirm the change history.
support@payforex.net Address: PayForex Customer Management Department
Please enter "Requesting a change to registered information".
Please enter the following information.
・ Registered name
・ User ID (Registration email address / mobile phone number / account number)
・ Changed registration information

■ In the case of corporate account
【For changes to corporate name or address】
Send 1 copy data file of certificate of full registry records for the company (issued within the last 6 months) by e-mail.
support@payforex.net Address: PayForex Customer Management Department
Please enter "Requesting a change to registered information".
Please enter the following information.
・ Registered corporation name
・ User ID (Registration email address / mobile phone number / account number)
・ Changed registration information

【For changes to person in charge】
Please contact the support desk by phone. (TEL: 0120-808-774 weekdays 9:30 - 17:30)
After confirming the account status, we will inform you of the necessary procedures.
* It is necessary to submit data such as identity verification documents of the new person in charge.