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FAQ – TOP5

Please tell me about the overseas remittance fee.

There are two kinds of fees. For details, please refer to the"About fees" .

1. Remittance fee (Pay to PayForex)
Transfer fee might differ based on transfer amount and transfer currency. Please check "List of transfer fees” for details.

2. Other bank charges (Pay to intermediary and beneficiary bank)
For the international fund transfer, there will be charges by intermediary and beneficiary bank. These fees will be deducted from the original remittance amount when the beneficiary receives the fund. (This fee is not for PayForex.) Also, due to the circumstances of the bank concerned, it may be changed without notice, and even the same remittance destination does not necessarily have the same charge every time.If you wish an accurate arrival amount, please use "The Pay Other Bank Charges service. "

Whose name will the remittances be made in? Will they be in my name?

1. Case of "Speed Remittance (except Hong Kong)"
It depends on the country of remittance. Please contact the support desk for details. (TEL: 0120-808-774 weekdays 9:30 to 17:30)

2. Cases other than "Speed Remittance"
Remittances made with this service will arrive in the name of “Queenbee Capital Co., Ltd.” Please inform your beneficiary of this. In default setting on all remittances, the sender name and address are inputted into the message section of our transfer service. For payments such as product purchases and study abroad expenses, invoice numbers and reference numbers can be inputted in the message section.

Is there a way to confirm my remittance transaction was completed successfully?

We are unable to confirm receipt of remittances, so please confirm this directly with the beneficiary. It generally takes between two and three business days for funds to arrive.

* "Speed Remittance" will arrive within 24 hours from the request in principle. Some speed remittances such as China, Vietnam will notify the sender by email or SMS that payment has been completed.

Can I send overseas remittances in any currency?

PayForex currently handles more than 20 different currencies, and the available options vary depending on the account, country, and region where remittances are being made to.

1. If the beneficiary account can accept the remitted currency, the remittance will arrive as the remitted currency.
For example, if you make a JPY remittance to a JPY account, it will credit as such. If the beneficiary account is USD account, the beneficiary bank will convert JPY to USD (with the current exchange rate at the beneficiary bank), and the fund will be automatically deposited in this form. Note that remittances are returned in rare cases.

2. The remittance currency may be limited depending on the remittance country / region and remittance method (Speed Remittance / Standard Remittance). Please check the "PayForex – Remittance Available Currency List " for details.

Can I use this service to remit money to overseas FX brokers?

No, you cannot. Remittances to financial instruments dealers and affiliates that not registered in Japan are not permitted. Also, because almost all FX brokers only accept payments made in the name of an individual, and remittances made by PayForex are made under the name of Queenbee Capital, a third party. For this reason, remittances made with PayForex will be returned. Please be aware that in case funds are returned, the customer is responsible for all fees charged by the FX broker for the return, as well as our processing fees.

About PayForex – Service overview

What is PayForex?

PayForex is an international money transfer service provider and was established for the purpose to provide convenience at a lower price than traditional money transfer firms.
It was founded upon the law of payment and settlement (fund settlement law) and is registered as an official fund transfer firm of Japan (Director General of the Kanto Regional Financial Bureau #00010)
Currently this service is available to those with a Japanese nationality and all foreigners residing in Japan.

You’re not a bank, so how do you have the legal right to make remittances?

Although we are not a bank, we are a funds transfer service provider in according with the terms of the “Ordinance on Funds Transfer Service Providers,” specializing in remittance operations. As such, we have completed the necessary procedure at the Ministry of Finance and are registered with the Financial Services Agency. We ensure all our customers’ remittances safely reach their destination, so you can trust us with these operations.

Are there any physical offices for handling the PayForex services?

Our services are provided only online over the Internet.

What is myPay?

myPay is a page designated for the user. After completing login, the user will be able to exchange or transfer funds in myPay.

How is the money we deposit to you for remittances kept safe?

We are subject to the performance deposit system defined in the Ordinance on Funds Transfer Service Providers. Based on the regulations in Article 44 of this document, we have executed a performance deposit guarantee contract with Sumitomo Mitsui Banking Corporation for customers using this service, and the performance deposit system protects the applicable funds of each customer. Customers have the right to receive a refund based on the regulations in Article 59 of the Ordinance on Funds Transfer Service Providers.

User registration – Terms of use

What are the requirements for user registration?

Anyone who meets the following 4 conditions can register to use our services.
A person who
1. is 18 years of age or older and living in Japan.
2. has an ID issued in Japan as an identification document (for foreigners - a residence card or special permanent resident certification is required).
3. can provide Individual Number (My Number) information.
4. possesses an email address or phone number and can access the Internet using a computer, smartphone, or tablet.

What are user authorization documents?

Identification documents issued in Japan include driver’s license, Individual Number Card (My Number), passport, residence card, etc.
* In a case where the name on the alien registration card is displayed in kanji, a different source with the name written in English will be necessary. At that time, a passport will be necessary for confirmation purposes. Please click here for the details of "Documents to submit".

Why am I required to present My Number information to open an account?

In accordance with the “Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure” and “Act on Submission of Statement of Overseas Wire Transfers for Purpose of Securing Proper Domestic Taxation,” confirmation of customers’ Individual Number (My Number) or Corporate Number is now required.

Can I register with free mail address or/and cell phone mail address?

You can register with your free email address, but phone mail addresses which provided by mobile communicatoin companies are not vaild for registration.

Can I register only with phone number?

Yes.You can register with The phone contracted with the mobile communication companies in Japan.And please use the the terminal can receive the short messages.

Is the usage period limited?

For our services, there are no contract period restrictions or other time limitations. From the time you complete user registration until you close your account, you can use our services at any time.
*Customers who opened their PayForex accounts on December 31st, 2015 or earlier must submit their Individual Number (My Number) or Corporate Number to us by January 1st, 2019. If you do not provide this information, you will no longer be able to use PayForex’s remittance services after this date.

Can I apply with a business name? (Can I apply for a corporate account?)

Yes, we accept business applications. For corporate account, a certificate of all present matters or complete historical records for the company or identification documents for the personnel in charge and corporation number are required. When carrying out the user registration process, choose the “corporate account” option.

I’m already a member. Can I register an additional user ID?

In order to prevent improper uses such as money laundering, we only allow one user ID per customer.

User registration – How to register (How to sign up)

I completed user registration, but I didn’t receive a confirmation email.

First, please make sure your email address is entered correctly in your registration.
Also check the spam filter settings of your email and make sure that it has not prevented you from receiving it.
If you use these settings, please add “@payforex.net” to the allowed addresses list.

I completed user registration, but I can’t make any transfers.

After you complete user registration, did you process to open an account? After you open an account, we will send you a transaction password to your registered home address. Only after you receive it, you can start making transfers. For more details, please check “How to open an account“.

User registration – Change of registered information

Personal information such as my address, person in charge, or name changed. Do I need to make any changes to my account?

Whenever the information registered with your account changes, you are required to update it.

■ In the case of individual account
【For change to address】
Please log in to myPay ⇒ select "Me" ⇒ "Change Address" and notify of registration change.
* It is necessary to upload files such as images of identity verification documents that can confirm the change history.

【For changes to name】
Please attach an e-mail with a Driver's license, Individual Number (My Number) card, or a copy of your family register, which can confirm the change history.
support@payforex.net Address: PayForex Customer Management Department
Please enter "Requesting a change to registered information".
Please enter the following information.
・ Registered name
・ User ID (Registration email address / mobile phone number / account number)
・ Changed registration information

■ In the case of corporate account
【For changes to corporate name or address】
Send 1 copy data file of certificate of full registry records for the company (issued within the last 6 months) by e-mail.
support@payforex.net Address: PayForex Customer Management Department
Please enter "Requesting a change to registered information".
Please enter the following information.
・ Registered corporation name
・ User ID (Registration email address / mobile phone number / account number)
・ Changed registration information

【For changes to person in charge】
Please contact the support desk by phone. (TEL: 0120-808-774 weekdays 9:30 - 17:30)
After confirming the account status, we will inform you of the necessary procedures.
* It is necessary to submit data such as identity verification documents of the new person in charge.

myPay – Login / Password

I can’t log in to the service (myPay).


・Have you entered your information correctly?
 Please make sure that you’ve entered your user ID (registration email address/ Phone number/ Customer account number), password, and four-digit code correctly.

・Have you completed your login activation?
The first time you log in to our service, please click on the link in your registration confirmation email to activate your login. From then on, you’ll be able to log in directly from the login page.

・Are you using your login password to log in?
The “login password” and “transaction password” for your account are different, so please make sure you’re using the right one.

・Have you changed your email address or password?
If you’ve already receiving a notification email confirming these changes, please use the new password.

・Have you requested a new email address or password?
After changing this information, your confirmation email will be reissued. Please click the link in this email to activate your new login information.

・Does your screen say “mask code error”?
If an error message is displayed in red text, please confirm the message content. The four-digit mask code can only be used for one login attempt, so if your login fails, make sure to click “Another picture” before logging in again.

・Have you completed user registration?
In order to use the PayForex service, you are required to register as a user with your email address. Please refer the details in the “How to open an account” section.

I forgot my user ID.

PayForex's user ID is set by email address or mobile phone number. Or you can log in with your PayForex account number.
If you can't remember the user ID, or you can't log in even with your account number, please call the support desk (TEL: 0120-808-774 weekdays 9:30 - 17:30). After confirming your identity, we will guide you how to handle it.

Can I change my registration email address or Phone number (User ID)?

After logging in to myPay, click [Me]- [User ID Settings] and complete the procedure for changing it. It will be necessary to enter the Transaction password.

"Reset E-mail"
When you’ve finished, a confirmation message will be sent to both your old and new registration address. Please click on the link in the message sent to your new email address and log in with your new password to activate your account.

"Reset Phone Number"
After entering the new phone number and transaction password, enter the captcha code in the next screen and click 「Send Pin Code」 to send a new message to the new phone number. After entering the Pin code, click "Change".

I forgot my login password.

Click the link「Forgotten password」 in the login page and complete the procedure for issuing a new password.

"When the user ID is a mail address"
Please click on the URL stated in the password reconfirmation acceptance completion mail and perform Active login. You can use the new login password.

"When the user ID is mobile phone number"
When you click 「Get Pin Code」, the Pin code will be sent to your phone by SMS. Please enter your birth date and Pin code and register your new login password.

"When the user ID is mobile phone number"
When you click 「Get Pin Code」, the Pin code will be sent to your phone by SMS. Please enter your birth date and Pin code and register your new login password.

I forgot my transaction password.

After logging in to myPay, click on [Me]-[Resend Transaction Password] and if you answer the secret question set at the time of applying for an account, you’ll receive an email notification with a new transaction password.
*If you forgot the secret question or answer, click 'Forgotten answer to “Secret Question”' and upload a photo with verification document (Driver's license, Residence card, etc.) with a photo of the face next to the face. We will notify you of your new transaction password by e-mail or SMS as soon as we can confirm that it is your application.

I want to change my login password and transaction password.

After logging in to myPay, go to 「Me」, click on “Change Login Password” or “Change Transaction Password”, and complete the procedure for changing these passwords.

Deposits and withdrawals – Deposit

Does PayForex only accept JPY for the deposit?

Yes, we only accept JPY for the deposit.

How can I deposit into myPay? (Which bank should I deposit for the remittance?)

Please deposit your funds to one of the banks listed below. We only accept deposit in JPY.

JPY Account

◆三井住友銀行 (0009)-- SUMITOMO MITSUI BANKING CORPORATION◆
We allocate your dedicated bank account for the deposit. Please login to your own myPay and refer 「Deposit」-「Deposit accounts of bank」 section.

◆みずほ銀行 (0001) -- MIZUHO BANK◆
Branch Name 神谷町支店 (146) -- KAMIYACHO
Account Type 普通 -- FUTSU
Account Number 1341418
Account Name QUEEN BEE CAPITAL(カ

◆ジャパンネット銀行 (0033) -- JAPAN NET BANK◆
Branch Name すずめ支店(スズメ)(002) -- SUZUME
Account Type 普通 -- FUTSU
Account Number 1395027
Account Name クイーンビーキャピタル (カ

◆ゆうちょ銀行 (9900) -- JAPAN POST BANK◆
Account Number 10100 - 83673831
Branch Name 〇一八店(ゼロイチハチ) (018)
Account Type 普通 -- FUTSU
Account Number 8367383
Account Name クイーンビーキャピタル (カ

◆楽天銀行 (0036) -- Rakuten Bank◆
Branch Name 第一営業支店 (251) -- Daiichieigyou
Account Type 普通 -- FUTSU
Account Number 7004181
Account Name Queen Bee Capital (カ

◆住信SBIネット銀行 (0038) – SBI Sumishin Net Bank◆
Branch Name 法人第一支店 (106) -- Houjindaiichi
Account Type 普通 -- FUTSU
Account Number 1007258
Account Name クイーンビーキャピタル (カ

◆GMOあおぞらネット銀行 (0310) – GMO Aozora Net Bank◆
Branch Name 法人営業部 (101)-- HOUJIN
Account Type 普通 -- FUTSU
Account Number 1115536
Account Name クイーンビーキャピタル (カ

◆りそな銀行(0010) – Resona Bank◆
Branch: 新橋支店(268)-- SHINBASHI(268)
Account Type: 普通 -- FUTSU
Account Number: 1977859
Account Name: クイーンビーキヤピタル(カ

How long will it take for my status to appear on my myPay account after depositing?

【Bank transfer】
It will be reflected in myPay account within 24 hours except weekends and holidays.

【Deposit at convenience stores, Pay-easy ATM, speed deposit】
After the procedure, it will be reflected to myPay account almost in real time.

Is it possible to deposit funds, after the transfer request has been made?

It is possible if you have a bank account that allows online banking. Please select “Speed deposit” on the “Payment method selection” - 3rd step of the remittance screen, and pay from the available financial institution site. You can complete the remittance procedure, reflecting the payment almost in real time.
* It takes 780 JPY deposit fee. The payment deadline is one hour after selecting "Speed deposit". When the time limit is over, the reserved remittance will be canceled automatically.

Is there any transaction fees when deposit?

Is there any transaction fees when deposit?
Yes, the bank, you will use for deposit to PayForex, will charge you the transaction fees. These fees vary depending on the banks you use.

Can a third party deposit funds to my PayForex account?

No. We do not accept payments from third parties that are different from PayForex account names. Please be sure to make a transfer under the same name as your PayForex account name.

Deposits and withdrawal – Withdrawal

Can I withdraw money in a currency other than JPY?

No, the withdrawal will be accepted only in Japanese Yen.

How do I withdraw my balance other than Japanese yen?

Please convert your balance to Japanese yen and then complete the procedure for making a withdrawal.

How many bank accounts can I register for withdrawals?

Multiple bank accounts may be registered.
All bank accounts for withdrawals must be held under the name of the user.

Can I withdraw my funds to the third party’s account?

No, it is required for the user to use an account under his/her name.

Can I receive the balance in cash?

Yes, you can. There are two ways to do this:
Please make a reservation from myPay [Me] - [withdrawal]. *There is a limit on withdrawal amount.

1. Seven Bank ATM cash withdrawal
・ The maximum withdrawal amount per one time is 100,000 JPY (excluding fees).
・ Withdrawal fee 780 JPY will be charged.
・ Please withdraw cash within the withdrawal reservation deadline. If your reservation has expired, it will be automatically refunded to your myPay.

2. Convenience store (Lawson) cash withdrawal
・ The maximum withdrawal amount per one time is 9,999 JPY (without fee).
・ Withdrawal fee 300 JPY will be charged.
・ Lawson's cash receipt time is only from 07: 00-22: 00. ※ Receipt can be printed until 21:30
・ Please withdraw cash within the withdrawal reservation deadline. If your reservation has expired, it will be automatically refunded to your myPay.

Are there any transaction fees when withdrawing?

In the case of withdrawal to your bank account, the withdrawal fees will be borne by PayForex .
In the case of convenience store cash withdrawal, a fee of 300 JPY will be charged per withdrawal.
In the case of withdrawal at Seven Bank ATM, a fee of 780 JPY will be charged per withdrawal.

How long does it take to withdraw funds?

In the case of withdrawal to your bank account, it takes 2 business days in principle.

* In the case of Seven Bank ATM cash withdrawal and convenience store cash withdrawal, you can receive money after making reservation with myPay.

Can I leave a balance with my account?

As a general rule, we do not hold customer deposit. However, if the balance is small and there is a scheduled plan for the next remittance, you can keep the balance as it is.

How can I check the balance in my account?

When you log in to myPay, your account balance will be displayed for each currency.

Overseas remittance – Terms of use

Can I send funds to any country?

All countries are applicable for fund remittance with a few exceptions. (Currently we do not process the remittance to Iran, North Korea, Sudan, Cuba, Syria, and Russia.)
Exceptions regard “the intended usage of funds” and “payment for import and export” from the laws on foreign exchange and foreign trade.

Also note that each transaction will be reviewed for the following, and will be subject for denial.
- “The intended usage of funds” for nuclear development, and “payment for import and export” to and from North Korea.
- “The intended usage of funds” for nuclear development and large scale weaponry to and from Iran.

Can I use this service to remit money to overseas FX brokers?

No, you cannot. Remittances to financial instruments dealers and affiliates that not registered in Japan are not permitted. Also, because almost all FX brokers only accept payments made in the name of an individual, and remittances made by PayForex are made under the name of Queenbee Capital, a third party. For this reason, remittances made with PayForex will be returned. Please be aware that in case funds are returned, the customer is responsible for all fees charged by the FX broker for the return, as well as our processing fees.

Can I use this service to pay for online games and gambling?

We do not accept remittance requests for any of the following purposes.
・Remittances for purchasing lottery tickets which were issued overseas.
・Remittances used with Internet casinos and other gambling purposes.
・Remittances for use in carrying out illegal transactions such as purchasing marijuana, stimulants, guns, and counterfeit money.
・Remittances for purchasing imported contraband goods such as publications detrimental to public morals.
・Remittances for the purpose of purchasing endangered plants and animals or processed articles banned by the Washington Convention or similar agreements.
・Remittances for other purposes deemed improper.

Can I receive fund transfers from overseas?

Funds cannot be received from overseas at PayForex. PayForex is an international fund remittance service, and specializes in transfers of funds from Japan.

Can I send overseas remittances in any currency?

PayForex currently handles more than 20 different currencies, and the available options vary depending on the account, country, and region where remittances are being made to.

1. If the beneficiary account can accept the remitted currency, the remittance will arrive as the remitted currency.
For example, if you make a JPY remittance to a JPY account, it will credit as such. If the beneficiary account is USD account, the beneficiary bank will convert JPY to USD (with the current exchange rate at the beneficiary bank), and the fund will be automatically deposited in this form. Note that remittances are returned in rare cases.

2. The remittance currency may be limited depending on the remittance country / region and remittance method (Speed Remittance / Standard Remittance). Please check the "PayForex – Remittance Available Currency List " for details.

How much can I remit to overseas at a time?

The limit of one remittance is 1 million JPY, or foreign currency equivalent to 1 million JPY.
* The remittance limit of foreign currency is set at myPay equivalent to approximately ¥900,000 ~ ¥950,000. If you wish to remit up to 1 million JPY equivalent, please contact the support desk. (TEL: 0120-808-774 weekdays 9:30 - 17:30)

How many remittances can I make in a month?

There is no limit for the number of remittances in monthly base. However, it may be restricted depending on the usage situation.
【Monthly remittance limit】
・ Individual account: 3 million JPY
・ Corporate account and sole proprietor authorized by us: 6 million JPY

Please tell me the hours of operation for international fund transfer service.

Aside from the time of maintenance, the service will be available 24 hours including weekends and holidays. Please be aware that you can request the remittance service on weekends and holidays; however, the remittance processing will only be on the business days.

Whose name will the remittances be made in? Will they be in my name?

1. Case of "Speed Remittance (except Hong Kong)"
It depends on the country of remittance. Please contact the support desk for details. (TEL: 0120-808-774 weekdays 9:30 to 17:30)

2. Cases other than "Speed Remittance"
Remittances made with this service will arrive in the name of “Queenbee Capital Co., Ltd.” Please inform your beneficiary of this. In default setting on all remittances, the sender name and address are inputted into the message section of our transfer service. For payments such as product purchases and study abroad expenses, invoice numbers and reference numbers can be inputted in the message section.

Overseas remittance – Services

How long does it take for the funds to arrive at the beneficiary bank?

This varies depending on the location remittances are made to. For Express money transfers service, remittances are completed within 24 hours. For other countries and regions, remittances are generally completed within two business days.
  
Please also check the ”Holidays calendar” you’re remitting to and be aware of holidays because the remittance will not be processed on holidays.

Is there a way to confirm my remittance transaction was completed successfully?

We are unable to confirm receipt of remittances, so please confirm this directly with the beneficiary. It generally takes between two and three business days for funds to arrive.
※ "Speed Remittance" will arrive within 24 hours from the request in principle. Some speed remittances such as China, Vietnam will notify the sender by email or SMS that payment has been completed.

Can I book the date to remit to be made?

No, you can not book your remittance on a specific day or time. You can manually request the fund remittance service.

Is there a way to cancel a remittance after I’ve completed the remittance instruction?

Please check myPay homepage "Transaction history". You can cancel a remittance that is in the status of "in process" by choosing it and clicking the trash can icon on the next screen.

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