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【Suspending telephone inquiry】Notification on our response to the spread of COVID-19

2020.12.25

Dear all beloved customers

Thank you for using PayForex overseas remittance service.

Due to the further spread of Coronavirus (COVID-19), part of our employees have already worked remotely and adjusted schedule to avoid peak hour. Until further notice, we are employing below actions.

■Suspend telephone inquiry service
※During the period, please send us your inquiries by email. Or contact us by Inquiry Form.
※Depending on the content of the inquiry, our customer support might contact you through phone calls.

In addition, please be aware the operations below might take longer than usual to complete processing.
■Deposit to myPay account
In the cause of urgent remittances, please use GMO Aozora Net Bank (GMOあおぞらネット銀行) or Japan Net Bank (ジャパンネット銀行) dedicated account (PayForex instant deposit bank account) to deposit.
■Account opening
■Response to inquiries
■Procedures such as cancel and refund of remittance

We apologize for the potential inconvenience. And we hope for your understanding and support. Thank you!