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[Update] Notification on our response to the spread of Coronavirus

2020.04.07

Dear all beloved customers
 
Thank you for using PayForex overseas remittance service.
 
Due to the further spread of Coronavirus (COVID-19) and Emergency Declaration by Japanese government, part of our employees have already worked remotely and adjusted schedule to avoid peak hour.
Until the Emergency Declaration is removed, we are employing below actions.
 
■ Suspend telephone inquiry service
※During the period, please send us your inquiries by email. Or contact us by Inquiry Form.
※Depending on the content of the inquiry, our customer support might contact you through phone calls.
 
In addition, please be aware the operations below might take longer than usual to complete processing.
■ Deposit to my Pay account
(In the case of urgent remittances, please us GMO Aozora Net Bank (GMOあおぞらネット銀行) or Japan Net Bank (ジャパンネット銀行) dedicated account (PayForex instant deposit bank account) to deposit.
■ Account opening
■ Response to inquiries
■ Procedures such as cancel and refund of remittance
 
We apologize for the potential inconvenience. And we hope for your understanding and support. Thank you!